If a customer gets home and finds a missed stain or a broken button, their frustration is immediate. Instead of driving back, they often vent on Google or Yelp. Change this by adding a small QR code to your garment bag tags or invoices.
The customer scans the tag and reports the issue. You get an instant alert and can offer a free pick-up and re-clean service. This level of responsiveness turns a laundry failure into a story of 'best-in-class customer service,' keeping your reputation spotless.