Wait times and insurance confusion are the leading causes of negative pharmacy reviews. A patient who feels ignored at the pickup window will vent on Google or Yelp. By placing a 'Tell us how we did' QR code at the register, you offer an immediate solution.
If a patient shares a negative experience, the Pharmacist or Manager can address it privately and instantly. This proactive communication humanizes the pharmacy and ensures that minor frustrations don't define your public brand.