In the subscription box world, churn is your biggest enemy. If a customer receives a box with an item they dislike or a damaged product, they often cancel and leave a bad review on Trustpilot. proQR doesn't censor these customers; it provides a 'Box Check' that lets you know exactly why they are unhappy.
By placing a QR code on the Inside Lid of every box, you invite customers to rate their experience. If they report a negative sentiment, your team is alerted instantly to offer a credit or a replacement in their next box. This proactive retention strategy saves the customer and keeps your public review profile positive.