When a pet is in specialty or emergency care, owners are under extreme emotional stress. A perceived lack of communication or an administrative error is a recipe for a 1-star Yelp review. proQR doesn't filter these reviews; it provides a dedicated channel for anxious owners to feel heard and supported.
By providing a feedback QR code in your Consultation Rooms, you give owners a way to share their feelings privately. If an owner reports feeling confused about a treatment plan, the Doctor is alerted instantly to spend five more minutes in the room. This extra attention saves the relationship and ensures your public rating reflects your medical excellence.