When family members visit their loved ones, they are highly sensitive to cleanliness, staff attitude, and meal quality. A single bad visit can lead to a negative review on Caring.com or Google. Place proQR codes in visiting areas and near the dining hall.
If a family member has a concern, they can alert management privately. By addressing the 'cold meal' or 'missed housekeeping' immediately, you show the family that you are invested in their loved one’s comfort, preserving your facility’s reputation for excellence.