Moving is one of the most stressful life events. A single scratched dresser or a late truck can lead to a viral negative review on Google or Yelp. Change the dynamic by providing a 'Satisfaction Check' QR code on the final paperwork or a sticker on the truck.
The customer scans to report a concern. Your office manager receives an instant alert and can discuss the claims process or offer a discount immediately. This proactive care prevents the 'don't trust this company' reviews and preserves your 5-star reputation.