Law firms live and die by their reputations. A client who feels their calls aren't being returned or their case isn't a priority is a major risk for a negative review on Avvo or Google. By integrating a client feedback QR code into your meeting rooms or email signatures, you open a direct channel.
If a client expresses concern about communication, your Managing Partner receives an instant alert. You can then reach out to the client to reassure them and resolve the issue privately. This ensures that the only thing the public sees is your record of success and client care.