In the automotive world, trust is everything. If a customer feels they were overcharged or a repair wasn't explained well, they often take their frustration to Google Maps. You can prevent this by adding a QR code to the printed invoice or a stand at the service counter.
A customer who feels uneasy can scan the code and send a message directly to the shop owner. By resolving the misunderstanding or offering a follow-up inspection immediately, you protect your shop's reputation and turn a skeptical customer into a loyal advocate.