In the furniture business, the sale is easy, but the delivery is where the reviews are won or lost. A scratched table or a missing bolt can result in a 1-star review before the delivery truck is even out of the neighborhood. Add a 'Rate My Delivery' QR code to the customer’s receipt.
If there's an issue, the customer scans and alerts you before the truck leaves. You can have the crew fix it or offer an immediate replacement. This turns a delivery disaster into a demonstration of 'pro-active service,' keeping your 5-star rating secure.