Orthodontic treatment is a long-term journey. If a patient (or parent) feels the wait is too long or the office is too crowded, that frustration builds over months into a negative review. We do not hide these reviews; we help you catch the frustration at the source—the waiting room.
Place a feedback QR code at the Check-In Desk and in the treatment bay. If a parent scans to report a concern about the schedule, the Treatment Coordinator is alerted instantly. Stepping out to offer an update or an apology prevents the public complaint and shows the family that your office is a high-tech, high-touch environment.