Stop bad reviews for your tech support team. Use QR codes at the end of tickets to catch frustration and protect your CSAT score.
Technical support is often a high-friction environment. If a customer feels a technician was dismissive or failed to solve their issue, they will complain on Trustpilot or Google. By including a 'Rate my support' QR code in the ticket resolution email, you catch this sentiment.
If a customer is unhappy, a Support Supervisor is alerted instantly to step in. Solving the issue at a higher level prevents the bad review and turns a negative experience into a story of 'extraordinary support efforts.'
Our solution captures feedback privately at the exact location, allowing your team to address issues face-to-face before they hit public review platforms.
Engineered for high-volume service environments.
Track your Customer Satisfaction score in real-time.
Automatically alert senior staff to frustrated customers.
Keep your technical expertise as your primary public image.
Use real customer feedback to coach your support agents.
Assign to specific locations and start receiving real-time alerts instantly.
Assign to specific locations and start receiving real-time alerts instantly.
Assign to specific locations and start receiving real-time alerts instantly.
Join thousands of leading brands using proQR to turn 1-star risks into 5-star wins.
Deploy Your Custom QR Codes