Patient satisfaction is increasingly tied to practice growth. A patient frustrated with a long wait time or a billing error often vents on Zocdoc or Google. You can mitigate this risk by providing a feedback QR code in the waiting room and at the exit.
If a patient reports a long wait, the staff can acknowledge it, offer a small token of apology (like a coffee voucher), or explain the delay. This simple act of real-time communication humanizes your practice and prevents negative reviews from ever being written.