Dental anxiety is real, and a patient who felt rushed or confused about billing is a high risk for a negative public review. By placing a 'How was your visit?' QR code at the checkout desk, you offer an immediate outlet for their concerns.
If a patient shares that they were unhappy with the wait time, your office manager can address it before the patient even leaves the parking lot. This proactive approach shows you care about their experience, making them feel heard and significantly reducing the likelihood of a negative post on Healthgrades or Google.